FREQUENTLY
ASKED QUESTIONS

Hotel

Check-in is generally available from 4:00 PM, and check-out must be completed by 11:00 AM.
Yes, we have secure outdoor parking available for €15 per day.
Pets are accepted under certain conditions. A supplement of €20 per day may apply.
Yes, Wi-Fi is free and available throughout the property.
No, but fans are available in all rooms.

BREAKFAST & DINING

Breakfast is generally served between 7:00 AM and 10:00 AM.
The buffet includes hot drinks, pastries, breads, jams, cereals, fruit, yogurt, as well as savory options (bacon, scrambled eggs, pancakes).
No, but there is a bakery located right across from the property.
Yes, several restaurants are within walking distance. Reception can provide recommendations, and you can also enjoy the hotel's own restaurant.

Activities & passes

The region offers a wide range of activities: skiing, hiking, walking, shopping, and more.
Yes, we regularly offer seasonal deals. Sign up for our newsletter so you don't miss out!
Reception can provide guidance and, in some cases, book activities for you (such as ski passes in winter).
The Mont-Blanc Tramway, which goes up to the Nid d'Aigle (2,372 m), and the Mont-Blanc Thermal Baths for a relaxing experience. In summer, we recommend exploring the mountains via over 180 km of hiking trails. In winter, the Évasion Mont-Blanc ski area is a must-visit.
To discover everything the destination has to offer and view the events calendar, please contact reception or visit the Tourist Office website.
You can purchase or top them up online via the official website of the Saint-Gervais Mont-Blanc ski lifts, or directly on-site at the base of the lifts.

TRANSPORT & ACCESS

The nearest bus stop is a 2-minute walk away, opposite the Saint-Gervais Le Fayet train station.
Tickets are available online or via self-service kiosks.
Several options are available: bus, taxi, or private transport. Reception can arrange a transfer for you.
Yes, we can help you book a taxi or shuttle.

PRACTICAL INFORMATION

Yes, there is a pharmacy right next to PlanB Living Saint-Gervais. A small grocery store is also a 2-minute walk away. A supermarket, accessible by foot, bus, or car, is located 2.5 km away.
An ATM is available nearby, specifically near the post office.
Yes, there is a laundromat near the Intermarché supermarket (about a 20-minute walk away).
Yes, this service is available upon request.

General FAQs

This depends on the terms and conditions of the rate you selected when booking. You will find full details regarding modification or cancellation policies directly on your booking confirmation.
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If you have any questions, please feel free to contact our team or the platform through which you booked!
Yes, we accept holiday vouchers.
Yes, luggage storage is available.
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